SERVICE DELIVERY WITH FULL VISIBILITY AND CONTROL
Run service delivery like
a business.
Bring service management, project delivery and compliance into one governed flow — with OpenText Service Management Automation at the core.
IT services are judged on outcomes: uptime, responsiveness, audit-ready records and predictable cost. Fragmented tools and spreadsheets make that hard — invisible dependencies, duplicated effort and surprises at audit time.
LeanIT helps you standardise service and project processes first, then automate them — so work moves faster while governance stays intact.
Solution Areas
Service Management
Standardise incident, request, problem and change management on one platform with clear ownership and SLAs.
Project & Portfolio Delivery
Plan and track projects with resource, budget and milestone control, connected to the services they support.
Automation & Workflow
Automate routine tasks and approvals with workflows that enforce policy without adding bureaucracy.
Compliance & Audit Readiness
Capture evidence as work happens, so audits and regulatory reviews become a report, not a project.
Self-Service & Experience
Give users a modern service portal with knowledge and automation that resolves issues before they escalate.
Reporting & Continuous Improvement
Measure what matters — resolution times, satisfaction, cost — and turn the numbers into improvements.
Meet our Partners
